The New Zealand Spiller
Family's Web Page Portal
Please click on any picture to
be taken to the appropriate web page
How to drive away customers in one easy lesson!
Previously, the Spiller family used SiteGround [SG] to provide its web pages to Internet users. It also used SG for its customers who use our services to provide their web pages.
That's all changed and SG is
now strongly advised
against.
In February 2021, Siteground made radical changes to the web hosting accounts of many customers - the Spiller Family included.
Those changes 'broke' just about every aspect of our web hosting account, including emails and FTP. Plus, the SG replacement for cPanel was dumped on customers without any tutorials or guides on how to manage the vast number of complex and frustrating changes. Further, a lot of historical and redundant clutter from old domain names appeared in the chaotic mess that our account had now become.
So we moved web hosting providers. That was a nightmare created by SG, which would not provide a full account back-up to facilitate that. The amount of effort and expense involved was significant. As at 10 April 2021, the re-location was all-but-complete and a huge amount of work had been done to get to that point, over a period of some six weeks.
The great shame to all this was that during the years of our business association with SG, their amazing and exemplary technical support people had built a great reputation for the company. That was annihilated overnight in one change and those in SG who made that decision just did not care.
Take it or leave it
was their attitude. Our choice was . . .
Leave it! (Despite the time, effort and money costs involved.)
We now strongly recommend you do not consider hosting with Siteground under any circumstances.
Within the family, SG is now referred to as shiteground. (Sometimes without the 'e' included in the pronunciation of that word.)
Then it got even worse!
It became necessary to pay the hundreds-of-dollars fee to renew hosting for another 12 months, because of SG's unwillingness to provide a whole-of-account backup in a timely way.
Deceptively, during that process, SG switched the account from manual renew to auto renew. Nothing was made manifestly obvious about that. Until . . .
A year later, the credit card account was debited for yet another year's hosting. That's despite the account not being used at all, because the account was now hosted with another web service provider.
Another good reason to avoid siteground web hosting services at all costs! (pun intended)